Acquisition Expands Ecolab Customer Training Capabilities

Acquisition Expands Ecolab Customer Training Capabilities

Lobster Ink provides end-to-end online customer training solutions.

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February 8, 2019
QA Staff Edited

ST. PAUL, Minn.-based Ecolab Inc., a provider of water, hygiene and energy technologies and services, has acquired Lobster Ink, a provider of end-to-end online customer training solutions. Lobster Ink is a privately held company based in Geneva with core competencies in applied learning science, training content curation, and the delivery of learning experiences through their software as a service (SaaS) platform to meet the training needs of hospitality and foodservice companies in 130 countries globally. Sales were approximately $24 million in 2018.

Addressing customers’ growing need for effective training, this acquisition combines Lobster Ink’s innovative customer training capabilities and digital platform with Ecolab’s expertise in food safety, hygiene, water management and public and planet health, the company said.

“Training is a cornerstone of Ecolab’s operating model. This acquisition strengthens the training opportunities and learning experiences we offer, adding options including online learning content that can be accessed by customers at any time on any connected handheld device to help ensure proper hygiene, food safety procedures and other critical processes are followed,” said Chief Operating Officer Tom Handley. “It is an example of our continued investment in innovations to solve customer challenges through science, service, digital-driven training and solutions.”

Learn more about Ecolab at www.ecolab.com